Disagreement vs. Conflict

Call it what you will – discussion, debate, disagreement, argument, conflict, confrontation – as a leader you face the task of keeping these encounters productive for the organization and preventing them from becoming debilitating. To gain the...

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Congruity in Leadership

Congruity is a quality of agreement and appropriateness. Where there’s congruity, things fit together in a way that makes sense. In terms of our leadership, congruity is being the same person or leader in every situation. Leaders who lack...

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Ask, Don’t Tell

One of the best ways for a leader to empower team members or the team is to adopt the practice of “ask, don’t tell.” This concept, sometimes called coaching for performance, moves decisions or solutions from solely the leader to a shared process...

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Leading from Behind

In recent years the phrase, leading from behind, has become popular. People often mention Nelson Mandela as a person who popularized this leadership concept. In his 1994 autobiography, “Long Walk to Freedom,” Mandela described his model of...

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Feedback and Character

How to Deal with Character Issues when Providing Performance Feedback One of the most important guidelines for providing effective feedback is to focus on behavior or action and the results or effects that follow. This guideline makes feedback...

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