Disagreement vs. Conflict

Call it what you will – discussion, debate, disagreement, argument, conflict, confrontation – as a leader you face the task of keeping these encounters productive for the organization and preventing them from becoming debilitating. To gain the...

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Resolution or Resolve?

It is the time of year when some people make New Year’s resolutions. Resolutions are often something like “I want to lose weight” or “I want to spend more time with my kids” or “I want to improve my performance on the job to get that promotion.”...

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Congruity in Leadership

Congruity is a quality of agreement and appropriateness. Where there’s congruity, things fit together in a way that makes sense. In terms of our leadership, congruity is being the same person or leader in every situation. Leaders who lack...

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Ask, Don’t Tell

One of the best ways for a leader to empower team members or the team is to adopt the practice of “ask, don’t tell.” This concept, sometimes called coaching for performance, moves decisions or solutions from solely the leader to a shared process...

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